In our articles, we often cover updates and patches that change certain elements of the game or address some issues that players experience. Addressing those issues is an important part of the game’s lifecycle as it helps to make the game more enjoyable. Electronic Arts has published a series of blog posts giving the public, a general idea of the process leading to the resolution of issues in FIFA 21. Let us start this two-part article, with the first and second steps of the process.
The first step in resolving an issue in FIFA 21 is the Identification of said issue. The team working on issues resolution uses various sources to detect issues that occur in the game. The main source is the team of Quality Verification analysts; they work every single day of the year to detect issues and gather information about the game. Another important source of information about the issue is the community sites for FIFA. FIFA team mostly use Answers HQ for FIFA 21 and the Official FIFA 21 Forums.
The live QV team explore community sites to track issues. They look for detailed information about the issue, what happened before, when and after the issue occurred. It is important to know, as certain issues occur after certain conditions are met. The next information they look for is the frequency of the issue; certain issues only happen once while others are frequent. Lastly, they look for visual proof of the issue. When every condition is reunited, the issue leaves the identification phase.
The next step in the lifecycle is the investigation. When Live QV gathers enough information about the issue, it must be prioritized by a Live producer. The team first address issues that have a huge impact on the game they also try to determinate the scale of the issue. Live producers must work with the FIFA Live Team to obtain a satisfactory prioritization of the issues before moving to the next step of the investigation phase.
The second step of the investigation phase is SE Investigation. A software engineer will start a technical investigation to discover the origin of the issue. SE follow a strict procedure and use a test build of the game to try to discover the cause of the issue. The investigation phase leads to the resolution of the issue that we will cover in the second part of this article. U7buy offers you a chance to sell FUT 21 coins and thus to help you forget those issues and enjoy the game more.
(Contributed by mezaoyabin; Edited by Hermes_Fang)